Customer Care
EXCHANGES & RETURNS
If you wish to request an exchange or return, please contact us at hello@kayadogaccessories.com and include your order number, full name, and the reason for your request.
Once your request has been reviewed, you will receive return instructions.
To be eligible for an exchange or return, products must:
• Be unused and in original condition
• Show no signs of wear, damage, odors, or alterations
• Include all original packaging, tags, and accessories
Products returned without prior authorization may be refused and returned to the sender.
EXCHANGE PERIOD
Exchange requests must be submitted within 30 days of the purchase date.
DEFECTIVE PRODUCTS
If you believe your product has a manufacturing defect, please contact hello@kayadogaccessories.com and include photographs clearly showing the issue.
Our team will carefully review your request and determine the appropriate resolution, which may include repair, replacement, or refund.
REFUND POLICY
Refunds are issued to the original payment method after the returned item has been received and inspected.
If a manufacturing defect is confirmed, return shipping costs will be covered by KAYA.
Original shipping charges are non-refundable unless the return is due to a confirmed manufacturing defect or an error on our part.
Credit card refunds may take additional time to appear on your statement depending on your card issuer.
SHIPPING & DELIVERY
Available shipping options and rates are displayed during checkout. Shipping costs vary according to destination and the selected shipping method.
Orders are typically processed and shipped within 1 business day.
Once your order has been dispatched, you will receive a tracking number by email.
Delivery times vary depending on destination and carrier service.
UNDELIVERABLE ORDERS
Please ensure that your shipping address is accurate and complete.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
DELIVERY NOTICE
Please ensure that someone is available to receive the delivery at the shipping address provided.
QUESTIONS & ANSWERS
Can I change my payment method after placing an order?
No. Once an order has been placed, the payment method cannot be changed.
How can I track my order?
You will receive email updates regarding your order status, including a tracking number once your order has shipped.
Can I modify my order?
Order modifications may be requested before your order has been prepared for shipment. Please contact us as soon as possible at hello@kayadogaccessories.com.
Can I cancel my order?
Order cancellations may be requested before your order has been prepared for shipment. Please contact us as soon as possible at hello@kayadogaccessories.com.
Can I change my shipping address after placing an order?
Shipping address changes may be requested before your order has been prepared for shipment. Please contact us as soon as possible at hello@kayadogaccessories.com.
What happens if nobody is available to receive the delivery?
The carrier may attempt redelivery or hold the package for pickup, depending on local carrier policies.
How are refunds processed?
Approved refunds are issued to the original payment method after the returned item has been received and inspected.